Refund policy

At Satin Sacks, we are committed to providing a smooth and satisfying shopping experience. Please read this Return & Refund Policy carefully before placing your order. By purchasing from our store, you agree to the terms outlined below. This policy applies to all orders within the United Kingdom.

1. 30-Day Return Window

You may request a return within 30 days of receiving your order.

To qualify for a return, the following conditions must be met:

• Items must be unused, unworn, and unwashed
  
• All original tags must remain attached
  
• Products must be returned in their original packaging
  
• Proof of purchase (order number or receipt) is required

Returns that do not meet these requirements may not be eligible for acceptance.

2. How to Start a Return

To begin a return, please contact our support team at support@satinsacks.shop.

Once your request has been reviewed and approved, we will provide:

• Return instructions
  
• A return shipping label (if applicable)

Please note: Returns sent without prior authorization will not be accepted.

3. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it is delivered.

If you receive:

• A damaged item
  
• A defective product
  
• The wrong item or size

Please contact us within 48 hours of delivery at support@satinsacks.shop and include clear photos of the issue. We will assess your request and work to provide a suitable resolution as quickly as possible.

4. Exchanges

We offer exchanges only in the following situations:

• Damaged or defective items
  
• Incorrect items received
  
• Wrong size delivered

All exchanges are subject to product availability. Delivery times for replacement items may vary depending on your location.

5. No Restocking Fees

Satin Sacks does not charge any restocking fees.

Eligible returns can be made without any additional restocking charges.

6. Refund Process

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If your refund is approved:

• Refunds will be issued to the original payment method
  
• Processing time: 5–7 business days
  
• Maximum refund time: up to 7 business days after approval

Please note that your bank or payment provider may require additional time to process and post the refund to your account.

7. Discounts & Promotions

Refunds will not be provided for discounts or promotional codes that were not applied during checkout.

Promotional offers must be redeemed at the time of purchase and cannot be applied after an order has been completed.

Customer Support

If you have any questions or need assistance, please contact us:

Address: 58 Warden Hill Rd, Luton LU2 7AH, United Kingdom

Phone: +44 1582 562272

Email: support@satinsacks.shop

Our support team is always happy to assist and is committed to making your shopping experience with Satin Sacks as smooth and enjoyable as possible.